Shipping Policy

Last updated: October 2026

Order Processing & Delivery

Orders are typically processed and shipped within 5 business days after being placed.

After shipment, estimated delivery takes 10–20 business days, depending on the destination, local carrier services, and customs processing, if applicable. This transit time is separate from order processing time.

Delivery times are estimates, not guarantees. Customs inspections, severe weather, public holidays, and carrier delays may affect the arrival date.

Business Days

Orders are processed and dispatched Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Order Tracking

Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number.

To check your shipment’s progress, enter your tracking number at www.17track.net.

Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, order contents, selected shipping method, and any applicable promotional offers. The final shipping charge is displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the customer’s responsibility unless otherwise stated.

Shipping Destinations

We offer worldwide shipping, subject to carrier availability and logistics restrictions.

If we cannot ship to your location, our Customer Support team will contact you to discuss available alternatives or arrange a full refund if necessary. For questions about shipping availability, please email service@adornivo.com.

Fulfillment & Shipping Methods

Depending on the product and inventory availability, orders may be fulfilled from domestic warehouses or manufacturing and fulfillment facilities in the United States, Canada, or Australia.

Shipping carriers may include FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners. The carrier used for your order depends on the shipping route and service availability.

Changing Your Shipping Address

If you need to change your shipping address, contact us as soon as possible. Address changes are accepted before 11:00 PM PDT (UTC−7) on the same day your order is placed, provided the order has not yet entered processing or been shipped.

Once this deadline has passed, or your order has entered processing or been shipped, we are unable to modify the shipping address.

Shipping to an Alternate Address

You may ship your order to an address different from your billing address. Enter your preferred delivery address at checkout and review all details carefully before completing your purchase.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details.

We will work with the carrier to investigate and provide updates as information becomes available. Although we cannot guarantee carrier transit times, we will make reasonable efforts to help locate your package and resolve the issue.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete delivery address at checkout. Please check the recipient’s name, street address, apartment or unit number, city, postal code, and country before submitting your order.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information supplied by the customer.

If you notice an error, contact us immediately. Address corrections are subject to the deadline and order-status requirements described above.