Return & Refund Policy

Returns & Refunds

Last updated: October 2026

Order Cancellation

We accept cancellation requests before 11:00 PM PDT (UTC−7) on the same day your order is placed, provided your order has not yet entered processing or been shipped.

To request a cancellation, contact our Customer Support team as soon as possible and before the deadline. Orders successfully canceled within this period will receive a full refund.

Once the cancellation deadline has passed, or your order has entered processing or been shipped, it can no longer be canceled.

Return Eligibility

We accept returns within 14 days of delivery. To qualify, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging.
Include proof of purchase, such as an order confirmation or receipt.

Please contact us for return authorization before sending anything back. Do not return your item directly to the manufacturer.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and assist you.

If the return is due to our error, including a damaged, defective, or incorrect item, we will cover the return shipping costs.

Return Shipping & Fees

Customers are responsible for return shipping costs unless the return is due to our error.

No restocking fees are charged for approved returns.

How to Request a Return

Email our Customer Support team at service@adornivo.com with your order number and the reason for your return.
Wait for your request to be reviewed. If approved, we will provide the appropriate return address and detailed shipping instructions.
Follow the instructions provided and send your item to the confirmed return address.

Returns sent without prior authorization may not be accepted.

Customer service contact information is also included in your Order Confirmation Email.

Return Address

1st Floor, No. 58-12, Second Section of West Second Ring Road, Qingyang District, Chengdu, Sichuan, China

Please wait for our confirmation before shipping your return. Do not assume that an address on the original package or elsewhere on our website is the correct return destination.

Refunds

Once we receive your returned item, we will email you to confirm receipt. After inspection, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–15 business days of approval. The time it takes for the credit to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If your refund has not appeared after the estimated processing period:

Check the account associated with your original payment method again.
Contact your credit card company or payment provider to ask about pending credits.
Contact your bank, as additional posting time may apply.

If you have completed these steps and still have not received your refund, please contact our Customer Support team.