Frequently Asked Questions
Find answers to common questions about ordering, payments, shipping, and returns.
Last updated: October 2026
Orders
How do I place an order?
Add your chosen products to your cart and proceed to checkout. Enter your delivery and payment details, review your order, and complete your purchase. Once your order is successfully placed, you will receive an Order Confirmation Email.
Can I change or cancel my order?
Please contact Customer Support as soon as possible. Changes and cancellations are accepted before 11:00 PM PDT (UTC−7) on the same day your order is placed, provided the order has not yet entered processing or been shipped.
Once the deadline has passed, or processing or shipment has begun, we can no longer change or cancel your order.
What if I have not received my order confirmation?
Check your spam, junk, and promotions folders first. If you still cannot find the email, contact Customer Support with the email address used at checkout and any available order details.
Payments
Which payment methods do you accept?
The payment methods available for your order are displayed at checkout. Options may vary by location and can include credit or debit cards, PayPal, Apple Pay, Google Pay, or other supported services. Please refer to checkout for the current options.
How do I use a discount code?
Enter your valid code in the discount code field at checkout and select “Apply.” Confirm that the discount appears in your order total before completing payment. Eligibility, expiration dates, and other conditions may apply.
Is checkout secure?
Payments are processed through third-party payment services that use security measures designed to protect transaction information. For details about how personal information is handled, please review our Privacy Policy.
Shipping
How long does delivery take?
Orders are typically processed and shipped within 5 business days. After shipment, estimated delivery takes 10–20 business days. Processing time is separate from shipping time.
These timeframes are estimates. Delivery may be affected by your destination, carrier operations, customs procedures, public holidays, or weather.
Where can I find my tracking number?
Your tracking number will be included in your Shipping Confirmation Email once your order has shipped.
What should I do if my delivery is delayed?
Check your tracking information for the latest updates. If your order has not arrived within the estimated delivery period or the tracking appears unusually delayed, contact Customer Support with your order number and tracking details.
Returns & Refunds
Can I return a product?
You may request a return within 14 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Contact Customer Support for approval and return instructions before sending anything back.
What if my item arrives damaged, defective, or incorrect?
Please contact Customer Support as soon as possible, preferably within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the information and explain the next steps.
How long do refunds take?
After receiving and inspecting your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5–15 business days of approval.
Your bank or payment provider may require additional time to post the credit to your account.
Please refer to our Returns & Refunds policy for full eligibility requirements, return shipping responsibilities, and refund details.
Customer Support
How can I contact you?
Please email our Customer Support team at:
service@adornivo.com
For help with an existing order, include your order number, the email address used at checkout, and a brief description of your request. Customer service contact details are also available in your Order Confirmation Email.